Terms and Conditions of Sale and Use

a) Legal Information

This website is published by SOCREN, a French SAS company with a share capital of €68,000, registered with the Strasbourg Trade and Companies Register under number 78B559, with its registered office located at 19 route de la Wantzenau, 67800 Hoenheim, France. EU VAT number: FR37314419656.
The publisher can be contacted by telephone at +33 (0)3 90 20 88 90 or by email at:
contact@dollhouse-minis.com
The website is hosted by 1&1 IONOS, whose registered office is located at 7 place de la Gare, 57200 Sarreguemines, France, and can be contacted by telephone on the following number: 09 87 67 13 25.

Product availability is indicated on the website on each product page.
To place an order, customers may select one or more items and add them to their basket. Once they have finished shopping, they may access the basket by clicking the appropriate button.

While viewing their basket, customers may check the quantity and nature of the selected items, as well as the unit and total prices. They may also remove one or more items. The basket page will also indicate whether customers have a right of withdrawal, the applicable deadlines, and the return costs when the nature of the goods prevents normal return by standard postal mail.

If the customer wishes to confirm the order, they may click the validation button. They will then be redirected to a form where they can either log in if they already have an account, or create one by completing the form with their personal details.

Once logged in or registered, customers will be invited to check or update their billing and delivery details, read and accept the present terms and conditions, confirm their order, and proceed with payment via a secure payment interface.

Once payment has been received by the publisher, an electronic receipt will be sent to the customer within a reasonable time. The publisher will also send an order confirmation email, summarising the order details, delivery information, and withdrawal rights.

All prices shown on the website are in Pounds Sterling, inclusive of all taxes and excluding delivery fees. Prices are firm, without discounts or rebates. Prices may be modified by the publisher at any time, but the price displayed at the time of ordering is the only price applicable to the customer.

Delivery fees will in all cases be indicated to the customer before payment. For deliveries to countries not listed on the website, customers must contact customer service.

THE PRODUCTS SOLD REMAIN THE PROPERTY OF THE SELLER UNTIL FULL PAYMENT OF THE PRICE. RISK TRANSFERS TO PROFESSIONAL CUSTOMERS UPON HANDOVER TO THE FIRST CARRIER AND TO CONSUMER CUSTOMERS UPON DELIVERY.

Customers may place orders on the website and may pay by cheque, bank transfer, credit card, PayPal, or postal order.

Credit card payments are processed through secure transactions provided by: PayPal, Crédit Mutuel, Paybox and 1EURO. In the case of card payments, the publisher has no access to any payment data.

For payments by cheque, transfer, delivery times begin only once payment has been fully received. If payment is not received within seven working days, the order will be cancelled and the products returned to stock.

Payment is made at the time of order. Late payments will incur penalties equal to three times the legal interest rate, plus a fixed recovery fee of £40. These penalties apply from the day after the due date, without prior notice.

Once payment has been made, an electronic invoice will be provided to the customer, who accepts this without reservation.

a) Delivery Time

Orders are delivered by Chronopost-DPD, within 2 to 4 working days from full payment of the order.
Some products or larger orders may require longer delivery times, which will be clearly indicated before order confirmation.

Late delivery does not entitle customers to damages, refusal of goods, or cancellation of orders.

b) Delivery Errors and Visible Defects

Customers must check product conformity upon delivery. Any delivery error or visible defect must be reported within three days. After this period, no claim will be accepted.

c) Damage and Partial Loss

Goods travel at the risk of professional customers.
If a package is visibly damaged, consumer customers must refuse it to benefit from the carrier’s guarantee. Customers must then notify the publisher so that a replacement can be arranged once the damaged package is returned. In such cases, the delivery deadlines stated above no longer apply.

Likewise, customers must refuse any incomplete package or damaged items. As per the applicable legislation, no claim for damage or partial loss will be accepted unless a written complaint is sent to the carrier within three days (excluding holidays) following delivery.

Customer service is available via:
- Telephone from Monday to Thursday, 2pm to 5pm (French time): +33 (0)3 90 20 88 90
- Email: contact@dollhouse-minis.com
- Postal mail: SOCREN SAS, 19 route de la Wantzenau, 67800 Hoenheim, France

The publisher undertakes to reply within two working days.

Consumers have a period of 14 calendar days from the date of receipt of the goods to exercise their right of withdrawal. To do so, they must notify the publisher using the withdrawal form provided at the end of these terms and conditions, or by means of an unambiguous written statement.

In the event of withdrawal, the publisher will refund the customer all amounts paid as soon as possible and no later than 14 days from the date on which the goods are received back by the publisher.

Returned products must be sent back (at the customer’s expense) within 14 days from the date of notification of withdrawal. All returns must be complete (original packaging, instructions, accessories, copy of the invoice) and the returned products must be in perfect condition for resale; they must not have been worn, soiled, or damaged. The customer is only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and proper functioning of the goods.

In the event of a defect in a product purchased on this website, consumer customers benefit, in accordance with the provisions of the French Civil Code relating to the legal warranty for hidden defects, from a period of two years from the date on which the defect was discovered to request repair or refund. In addition, under Article L211-5 of the French Consumer Code, they have a period of two years from receipt of the goods to request repair or replacement where the goods delivered are not in conformity with the contract.

PRODUCTS ARE GUARANTEED AGAINST ALL HIDDEN DEFECTS FOR PROFESSIONAL CUSTOMERS FOR A PERIOD OF ONE MONTH FROM DELIVERY. THIS WARRANTY ENTITLES THE PROFESSIONAL CUSTOMER ONLY TO REPLACEMENT OF THE PRODUCT, TO THE EXCLUSION OF ANY OTHER FORM OF COMPENSATION.

In addition to the legal warranty for hidden defects and the statutory conformity warranty referred to above, products sold on this website may also benefit from a commercial warranty offered by the seller, the duration of which may vary depending on the product and which is specified on the product page and in the user manual. Unless otherwise indicated, the commercial warranty is 15 days on all products. The warranty entitles the customer to replacement of the defective product (excluding labour).

To exercise any of these rights, customers must contact the publisher’s customer service department.

A hidden defect is a defect in the goods that, under normal conditions of use, renders them unfit for their intended purpose. Conformity means that the seller must deliver goods in accordance with the contract. The publisher shall not be held liable, even under the commercial warranty, for normal wear and tear of products, accidental damage or damage resulting from abnormal or improper use.

a) Creating a Personal Account

Creating a personal account is an essential prerequisite for placing an order on this website. To this end, the customer will be asked to provide certain personal information. The customer undertakes to provide accurate information, failing which the contract may be terminated at the initiative of the publisher and the customer account deleted.

Certain information is considered essential for the conclusion of the contract and is mandatory for creating the personal account and validating the order. Refusal to provide such information will prevent the creation of the personal account and, consequently, validation of the order.

b) Functionality

The personal account allows the customer to view all orders placed on the website and, where applicable, track delivery of the purchased goods.

If the data in the personal account is lost as a result of an accidental event, technical failure, or force majeure, the publisher cannot be held liable, as this information is purely indicative and has no probative value. However, the publisher undertakes to securely retain all contractual elements whose retention is required by law or regulation.

The publisher reserves the right to delete the account of any member who breaches these terms and conditions (including, but not limited to, cases where the member knowingly provides incorrect information during registration or account creation), or any account that has been inactive for at least one year. Such deletion will not constitute damage to the customer, who shall not be entitled to any compensation as a result.

This account deletion does not prevent the publisher from initiating any legal action that may be justified by the facts.

c) Password

When creating the personal account, the user is invited to choose a password. This password guarantees the confidentiality of the information contained in the personal account, and the user must not disclose or share it with any third party. Failing this, the website cannot be held responsible for any unauthorised access to the user’s account.

By ticking the appropriate box or giving their express consent, members agree to receive newsletters from the publisher, at a frequency and in a format determined by the publisher, which may include information relating to the publisher’s activities.

When the user ticks the corresponding box, they also agree to receive commercial offers from the publisher of this website for products and services similar to those ordered.

Subscribers may unsubscribe from the newsletter at any time by clicking the unsubscribe link provided in each newsletter.

a) General – Purpose – Duration

Users are free to provide personal information about themselves. Providing personal data is not required to browse the website. However, registering on this website requires the collection of certain personal data by the publisher. Users who do not wish to provide the information necessary to create a personal account will not be able to place an order on this website.

The data collected is necessary for the proper administration of the services offered on the website and for the publisher’s performance of its contractual obligations. This data is kept solely for these purposes and will not be used in any other context or shared with third parties, except with the express consent of users or in cases provided for by law.

Details of all registered users are retained for a maximum period of one year from deletion of the personal account, which is a reasonable period required for proper website administration and normal use of the data. This data is stored securely, using appropriate technical means, in accordance with the provisions of the French Data Protection Act of 6 January 1978.

b) Right of Access, Rectification and Deletion

In accordance with the above law, users have the right to object to, query, access, and rectify the data they have provided. To exercise these rights, users may contact the publisher at the following email address: contact@dollhouse-minis.com, or by post at the publisher’s registered office indicated at the beginning of these terms and conditions.

The personal data collected is processed electronically and is exclusively reserved for the publisher of the website.

a) General – Purpose – Duration

To provide optimal browsing and ensure proper functioning of the website and its various interfaces and applications, the publisher may place a cookie on the user’s computer. This cookie stores information regarding the user’s browsing on the website (date, pages viewed, times), as well as any data entered by users during their visit (searches, login, email, password). These cookies are stored for a variable period of up to one year and may be read and used by the publisher during subsequent visits.

b) Right to Object to Cookies

Users may block, modify the duration of, or delete these cookies via their browser settings (usually in the “Tools” or “Options” menu, then “Privacy” or “Security”). However, navigation on the website may not be optimised if cookies are disabled. If disabling cookies prevents access to certain services or features, this cannot constitute damage and no compensation will be due.

c) Deleting Cookies

Users may also delete cookies already stored on their computer by accessing the relevant browser menu (usually “Tools” or “Options”, then “Privacy” or “Security”). This will not affect browsing on the website, but users will lose the benefits provided by the cookie and will need to re-enter their information.

If access to the website is temporarily or permanently impossible due to technical issues or any other cause, customers cannot claim any damage and will not be entitled to any compensation.

Extended unavailability of one or more products, even without time limit, does not constitute damage for users and does not entitle them to compensation or damages.

The visual representations of products on the website are guaranteed by the publisher to be as accurate as possible. However, given current technical limitations, the rendering of these representations (in terms of colour or shape) may vary from one device to another, or differ slightly from reality depending on the quality of graphics hardware, screen, or display resolution. Such differences cannot be attributed to the publisher and do not constitute grounds for liability.

Since products are sold unassembled, the customer accepts responsibility for their installation, which must be carried out at their own expense, where appropriate using the services of a professional qualified for this type of product.

Products are sold in compliance with the legislative and regulatory provisions applicable in France. The publisher cannot be held liable for non-compliance with local regulations in other countries.

IN THE EVENT OF A FAILURE BY THE PUBLISHER IN THE PERFORMANCE OF THIS CONTRACT, ITS LIABILITY SHALL BE LIMITED TO DIRECT DAMAGES SUFFERED BY THE CUSTOMER, TO THE EXCLUSION OF ANY INDIRECT OR INTANGIBLE DAMAGES SUCH AS LOSS OF BUSINESS, LOSS OF PROFIT, LOSS OF OPPORTUNITY, COMMERCIAL DAMAGE OR LOSS OF EARNINGS. IN ANY EVENT, AND SHOULD THE PUBLISHER’S LIABILITY BE INCURRED FOR ANY REASON WHATSOEVER, THE PROFESSIONAL CUSTOMER EXPRESSLY ACKNOWLEDGES THAT SUCH LIABILITY SHALL NOT EXCEED THREE TIMES THE AMOUNT PAID BY THE CUSTOMER FOR THE ORDER.

The website may contain hyperlinks to other websites. The publisher accepts no responsibility if the content of these websites breaches any applicable laws or regulations. Likewise, the publisher cannot be held liable for any damage suffered by the user as a result of visiting such websites.

All elements of this website are protected by intellectual property law.

Users acknowledge that, in the absence of authorisation, any reproduction, in whole or in part, and any distribution or exploitation of one or more of these elements, even in modified form, may give rise to legal proceedings by the publisher or its assignees.

This protection covers all textual and graphic content on the website, as well as its structure, name, and graphic design.

These terms and conditions may be amended at any time by the publisher or its authorised representative. The applicable terms and conditions are those in force at the time of the customer’s order or connection to the website. The publisher undertakes to retain all previous versions of the terms and conditions and to provide them to any user who requests them.

These terms and conditions are governed by French law and fall within the exclusive jurisdiction of the French courts. The language of the contract is French.

IN THE EVENT OF A DISPUTE WITH A COMMERCIAL CUSTOMER, EXCLUSIVE JURISDICTION IS GIVEN TO THE COURTS OF STRASBOURG, FRANCE.

Subject to mandatory statutory provisions, any dispute arising in connection with the performance of these terms and conditions may, before any legal action is taken, be submitted to the publisher for an attempt at amicable resolution. It is expressly recalled that requests for amicable settlement do not suspend limitation periods for legal actions.

If any clause of these terms and conditions is declared null and void by a court decision, such nullity shall not affect the validity of the remaining clauses, which shall continue in full force and effect.

The fact that either party does not rely on one or more clauses of these terms and conditions, whether temporarily or permanently, shall not be construed as a waiver of the right to rely on the remaining clauses.

===========================================

ORDER CANCELLATION

Conditions:
* complete and sign this form
* use the address given below

I, the undersigned, declare that I cancel the following order:

* Description of the goods or service ordered: ............................................................

* Order number: ...............................................................................................................

* Date of the order: ...............................................................................................................

* Customer name: ................................................................................................................

* Customer address: ...........................................................................................................

CUSTOMER SIGNATURE:

Socren SAS
19 route de la Wantzenau
67800 Hoenheim
FRANCE